Spa

The Spa has two distinct areas, Cottonmill & The Club at Cottonmill.

Mansion House guests have access to Cottonmill facilities including swimming pool, two vitality pools, sauna and steam room. Mews Suite guests have access to all spa facilities including the above and The Club at Cottonmill. Guests wishing to upgrade their spa experience with access to The Club at Cottonmill including new relaxation areas, thermal suite and luxury spa gardens, are able to do so on arrival, subject to availability – please note charges will apply.

If you have booked a Cottonmill spa package and wish to upgrade to a Club at Cottonmill package, please contact us directly. Please note that if you are visiting Sopwell House on a spa break you will receive a separate spa confirmation.

FAQ's

Check in is from 3pm and check out is before 11am.

Early check in may be possible, you will need to let us know before your stay if you need early check in and we will endeavour to accommodate but requests will be looked at on a case by case basis due to availability. If this is not possible, you are welcome to leave your luggage in our luggage store prior to check in.

Late checkout is available at extra cost, please check at booking stage if this is available and for the relevant charge. Requests are considered on a case by case basis due to availability.

If you fail to show up or do not cancel your reservation prior to 48 hours before your arrival, your credit card will be charged the full amount.

We do not accommodate pets but we welcome all guests with a disability that requires the presence of an assistance dog. We want to make your stay as comfortable as possible, and for us to make the appropriate arrangements, please speak to our team prior to your arrival.

We do accommodate children of all ages however there are access restrictions in Cottonmill Spa. The Spa is open for use to those aged 18 years and over. 16 – 18 year olds must be accompanied by an adult and please kindly note only a selected treatment menu is available for this age group.

Our customer’s safety and dining experience is of paramount importance to us and we will endeavour to accommodate all customer dietary and allergen specific requests. To ensure these special requests are treated with diligence there is a minimum requirement of 48 hours’ notice for all allergen, ingredient intolerances and any other special requests, however, please note that due to the nature of our business and offering we cannot guarantee 100% allergen or intolerant free recipes / dishes.

All personal information taken at booking stage is kept safe and secure, please view our privacy policy for full details - https://www.sopwellhouse.co.uk/privacy-cookie-policy/

Spa Terms & Conditions

Please note we require 48 hours’ notice for cancelling Treatments, 72 hours’ notice for cancelling Day Packages and 7 days’ notice for group bookings of 5 or more.

• Please book as far in advance as possible to avoid disappointment.
• Cottonmill day programmes and non-resident treatments require payment in full at time of booking.
• All prices are quoted in GBP, include VAT and are subject to change.
• Gratuities are not included and are welcomed at your discretion.
• At least 48 hours’ notice is required for cancelling treatments.
• For Cottonmill day packages we require at least 72 hours’ notice. Group bookings of 5 or more people require at least 7 days’ notice.
• If you wish to amend your booking in anyway, please contact us before you arrive. We will do our best to accommodate any requests but cannot guarantee it.
• We have treatments available with male and female therapists. Please specify when booking if you have a preference for either.
• Gift vouchers are non-refundable and must be presented to the Cottonmill Spa Concierge team upon arrival.

Arrival

Parking is available for all members and guests.

Please arrive 15 minutes prior to your treatment or package in order to complete your health questionnaire. If you are delayed, then unfortunately your treatment may have to be shortened so as not to inconvenience the next booking. The treatment price will remain the same.

For hotel and spa day guests, upon arrival you shall be presented with a wrist band which allows access to your own private locker and if applicable to The Club at Cottonmill. We kindly ask that you return your wristband at the end of your visit to avoid any charges.

Etiquette

The environment at Cottonmill is one of relaxation and tranquillity.

Loungers cannot be reserved, and any discarded towels will be removed. Outdoor loungers are available seasonally in both Cottonmill and The Club at Cottonmill.

Day guests will be provided with a robe, towel and flip flops on arrival. If you are a hotel resident your robe and slippers will be provided in your hotel room. Please bring your own swimwear, gym wear and trainers so that you can make the most of your Cottonmill experience.

Robes may be worn in all areas of Cottonmill including the Pantry.

Health

As some treatments are not suitable for certain conditions, we will ask you to complete a health questionnaire when you arrive for your treatment or package.

It is important to let us know of any medical issues, surgeries or pregnancy.

Please note thermal cabins and heated spa pools are unsuitable during pregnancy and whilst under medical supervision.

Pregnancy

We have specially designed treatments for expectant women or nursing mothers.

Please allow our spa team to guide you in selecting which treatments are most suitable during this special time. Please note that we only offer selected treatments during the first trimester.

Phones, Audio & Video Sound

Cottonmill is a phone free environment and we ask our guests to keep their devices on silent or vibrate and not to make or receive calls in the spa. Messaging is of course permitted. Please be considerate of your fellow guests.

Movies, music and all other forms of audio may only be listened to through headphones and should not be audible to others enjoying the spa.

Valuables

It is not advisable to wear jewellery whilst visiting Cottonmill or during treatments, we recommend that you do not bring valuables with you.

Child Policy

Cottonmill is for adults, 18 and over.

Children under 16 will be permitted at certain times to designated areas only over the Christmas period.

Young adults aged 16 and 17 may accompany hotel guests, day guests and members who are over the age of 18. Young adults may only book facials (excluding advanced facials) and finishing treatments in the Salon.

Aftercare

To continue your Cottonmill experience at home, most products used in our treatments are available at reception and our experienced team will be delighted to assist you with your choices.

For any guests requiring additional assistance or to make a booking, please contact us on +44 (0) 1727 750 400 or email us at frontdesk@cottonmillspa.com