The Cottonmill Spa Cancellation Policy: Please note we require 48 hours’ notice for cancelling Treatments, 72 hours’ notice for cancelling Day Packages and 7 days’ notice for group bookings of 5 or more.

• Please book as far in advance as possible to avoid disappointment.
• Cottonmill day programmes and non-resident treatments require payment in full at time of booking.
• All prices are quoted in GBP, include VAT and are subject to change.
• Gratuities are not included and are welcomed at your discretion.
• At least 48 hours’ notice is required for cancelling treatments.
• For Cottonmill day packages we require at least 72 hours’ notice. Group bookings of 5 or more people require at least 7 days’ notice.
• If you wish to amend your booking in anyway, please contact us before you arrive. We will do our best to accommodate any requests but cannot guarantee it.
• We have treatments available with male and female therapists. Please specify when booking if you have a preference for either.
• Gift vouchers are non-refundable and must be presented to The Cottonmill Spa Concierge team upon arrival.